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Evidence Guide: MSS403041 - Facilitate breakthrough improvements

Student: __________________________________________________

Signature: _________________________________________________

Tips for gathering evidence to demonstrate your skills

The important thing to remember when gathering evidence is that the more evidence the better - that is, the more evidence you gather to demonstrate your skills, the more confident an assessor can be that you have learned the skills not just at one point in time, but are continuing to apply and develop those skills (as opposed to just learning for the test!). Furthermore, one piece of evidence that you collect will not usualy demonstrate all the required criteria for a unit of competency, whereas multiple overlapping pieces of evidence will usually do the trick!

From the Wiki University

 

MSS403041 - Facilitate breakthrough improvements

What evidence can you provide to prove your understanding of each of the following citeria?

Prepare for improvement event

  1. Engage team members in the improvement event.
  2. Identify process or processes to be targeted in the improvement event.
  3. Assist team members to identify how their own roles contribute to value to the customer.
  4. Assist team to identify the boundaries of the event, including any imposed exclusions.
  5. Identify key process indicators and other information required for improvement event.
  6. Identify skill needs for personnel engaged in breakthrough improvement event and arrange for any required training.
  7. Establish communication processes with sponsor and stakeholders.
Engage team members in the improvement event.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Identify process or processes to be targeted in the improvement event.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Assist team members to identify how their own roles contribute to value to the customer.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Assist team to identify the boundaries of the event, including any imposed exclusions.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Identify key process indicators and other information required for improvement event.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Identify skill needs for personnel engaged in breakthrough improvement event and arrange for any required training.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Establish communication processes with sponsor and stakeholders.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Identify improvements

  1. Assist team to review current processes, operations or products and identify options for radical improvements.
  2. Facilitate team activities and other relevant personnel to evaluate the options and agree on improvements to be made.
  3. Encourage and assist team and others to plan the activities and identify metrics to be monitored.
  4. Facilitate allocation of resources and strategies to manage impact on routine work.
Assist team to review current processes, operations or products and identify options for radical improvements.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Facilitate team activities and other relevant personnel to evaluate the options and agree on improvements to be made.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Encourage and assist team and others to plan the activities and identify metrics to be monitored.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Facilitate allocation of resources and strategies to manage impact on routine work.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Facilitate the event

  1. Assist team to gather baseline data on the selected metrics.
  2. Assist team to identify and address barriers to making the improvements.
  3. Monitor team dynamics and facilitate team focus and cooperation.
  4. Liaise with sponsor to communicate progress and maintain their support.
Assist team to gather baseline data on the selected metrics.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Assist team to identify and address barriers to making the improvements.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Monitor team dynamics and facilitate team focus and cooperation.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Liaise with sponsor to communicate progress and maintain their support.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Evaluate improvements

  1. Assist team to gather and interpret data on the metrics.
  2. Facilitate team activities to evaluate the outcomes of the event.
  3. Identify causes for areas of poor performance from changes and identify any additional changes to address them.
  4. Report to sponsor and other stakeholders on the outcomes of the event.
Assist team to gather and interpret data on the metrics.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Facilitate team activities to evaluate the outcomes of the event.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Identify causes for areas of poor performance from changes and identify any additional changes to address them.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Report to sponsor and other stakeholders on the outcomes of the event.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Embed improvements

  1. Establish mechanisms to ensure new systems and/or practices are communicated to relevant personnel.
  2. Motivate team to apply the new systems and/or practices and sustain improvements.
  3. Ensure the new systems and/or practices are reflected in relevant procedures.
Establish mechanisms to ensure new systems and/or practices are communicated to relevant personnel.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Motivate team to apply the new systems and/or practices and sustain improvements.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Ensure the new systems and/or practices are reflected in relevant procedures.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Assessed

Teacher: ___________________________________ Date: _________

Signature: ________________________________________________

Comments:

 

 

 

 

 

 

 

 

Instructions to Assessors

Evidence Guide

Elements describe the essential outcomes.

Performance criteria describe the performance needed to demonstrate achievement of the element.

1

Prepare for improvement event

1.1

Engage team members in the improvement event.

1.2

Identify process or processes to be targeted in the improvement event.

1.3

Assist team members to identify how their own roles contribute to value to the customer.

1.4

Assist team to identify the boundaries of the event, including any imposed exclusions.

1.5

Identify key process indicators and other information required for improvement event.

1.6

Identify skill needs for personnel engaged in breakthrough improvement event and arrange for any required training.

1.7

Establish communication processes with sponsor and stakeholders.

2

Identify improvements

2.1

Assist team to review current processes, operations or products and identify options for radical improvements.

2.2

Facilitate team activities and other relevant personnel to evaluate the options and agree on improvements to be made.

2.3

Encourage and assist team and others to plan the activities and identify metrics to be monitored.

2.4

Facilitate allocation of resources and strategies to manage impact on routine work.

3

Facilitate the event

3.1

Assist team to gather baseline data on the selected metrics.

3.2

Assist team to identify and address barriers to making the improvements.

3.3

Monitor team dynamics and facilitate team focus and cooperation.

3.4

Liaise with sponsor to communicate progress and maintain their support.

4

Evaluate improvements

4.1

Assist team to gather and interpret data on the metrics.

4.2

Facilitate team activities to evaluate the outcomes of the event.

4.3

Identify causes for areas of poor performance from changes and identify any additional changes to address them.

4.4

Report to sponsor and other stakeholders on the outcomes of the event.

5

Embed improvements

5.1

Establish mechanisms to ensure new systems and/or practices are communicated to relevant personnel.

5.2

Motivate team to apply the new systems and/or practices and sustain improvements.

5.3

Ensure the new systems and/or practices are reflected in relevant procedures.

Required Skills and Knowledge

Elements describe the essential outcomes.

Performance criteria describe the performance needed to demonstrate achievement of the element.

1

Prepare for improvement event

1.1

Engage team members in the improvement event.

1.2

Identify process or processes to be targeted in the improvement event.

1.3

Assist team members to identify how their own roles contribute to value to the customer.

1.4

Assist team to identify the boundaries of the event, including any imposed exclusions.

1.5

Identify key process indicators and other information required for improvement event.

1.6

Identify skill needs for personnel engaged in breakthrough improvement event and arrange for any required training.

1.7

Establish communication processes with sponsor and stakeholders.

2

Identify improvements

2.1

Assist team to review current processes, operations or products and identify options for radical improvements.

2.2

Facilitate team activities and other relevant personnel to evaluate the options and agree on improvements to be made.

2.3

Encourage and assist team and others to plan the activities and identify metrics to be monitored.

2.4

Facilitate allocation of resources and strategies to manage impact on routine work.

3

Facilitate the event

3.1

Assist team to gather baseline data on the selected metrics.

3.2

Assist team to identify and address barriers to making the improvements.

3.3

Monitor team dynamics and facilitate team focus and cooperation.

3.4

Liaise with sponsor to communicate progress and maintain their support.

4

Evaluate improvements

4.1

Assist team to gather and interpret data on the metrics.

4.2

Facilitate team activities to evaluate the outcomes of the event.

4.3

Identify causes for areas of poor performance from changes and identify any additional changes to address them.

4.4

Report to sponsor and other stakeholders on the outcomes of the event.

5

Embed improvements

5.1

Establish mechanisms to ensure new systems and/or practices are communicated to relevant personnel.

5.2

Motivate team to apply the new systems and/or practices and sustain improvements.

5.3

Ensure the new systems and/or practices are reflected in relevant procedures.

Evidence required to demonstrate competence in this unit must be relevant to and satisfy the requirements of the elements and performance criteria and include the ability, for one (1) or more breakthrough improvement events, to:

interpret operations, processes and products in terms of value to the customer

identify, analyse and evaluate information from a variety of sources to identify opportunities for breakthrough improvements

lead and motivate others in planning, implementing and sustaining improvements.

Must provide evidence that demonstrates knowledge relevant to their job role sufficient to fulfil their job role independently, including:

team and organisation deliverables and processes used to achieve them

how organisation operations and processes contribute to the value stream

types of waste (muda) and imposed exclusions

methods of identifying and evaluating options

work health and safety (WHS) requirements relevant to the target work areas.

Range Statement

This field allows for different work environments and conditions that may affect performance. Essential operating conditions that may be present (depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts) are included.

Competitive systems and practices include one or more of:

lean operations

agile operations

preventative and predictive maintenance approaches

statistical process control systems, including six sigma and three sigma

Just in Time (JIT), kanban and other pull-related operations control systems

supply, value, and demand chain monitoring and analysis

5S

continuous improvement (kaizen)

breakthrough improvement (kaizen blitz)

cause/effect diagrams

overall equipment effectiveness (OEE)

takt time

process mapping

problem solving

run charts

standard procedures

current reality tree.

Team in this unit is any group of employees engaged in a breakthrough improvement event and includes one or more of:

a permanent formally identified team

a sub-group of a team

a formally designated teams

an informal groups of employees

other stakeholders who may be brought together for a breakthrough improvement event

a specially established group for the breakthrough event (e.g. a combined production/administration/ logistics group convened for a breakthrough event addressing delivery issues).

Scope and benefit statements include one or more of:

description of the business

the target work process

what key stakeholders seek from the improvement project

a mission for the event

a set of goals

a statement of the do's and don'ts for the improvement project.

Boundaries define one or more of:

the start and end point of the process being targeted

the steps of the process to be included and excluded

specific job roles or related processes to be included or excluded

timeframe for the event.

Breakthrough improvement (also known as kaizen blitz) is characterised by one or more of:

using a formal process

being a discrete targeted activity that is achieved in a relatively short timeframe

delivering significant level of improvement.

Mechanisms to communicate and sustain improvements include one or more of:

scheduled audits

regular monitoring and/or reporting activities

use of visual aids, such as targets and progress boards, process charts and procedure posters

communications, such as standing items for team meetings, email reminders or updates.

Imposed exclusions include one or more of:

equipment excluded from efficiency or layout review because of budget constraints

regulatory requirements that do not add value

organisation requirements, policies or procedures beyond the influence of the team

other required muda.

Key process indicators include one or more of

statistical process control data/charts

orders

lost time, injury and other work health and safety (WHS) records

equipment reliability charts.